Frequently Asked Questions
Common questions about support, subscriptions, and what's included.
What support do I receive with Orkyo Cloud?
Orkyo Cloud customers receive email support for product and hosted-platform issues, on a best-effort basis, alongside hosting, automatic updates, backups, platform monitoring, and security updates. Contact us at [email protected].
Do you offer SLAs?
Not by default. Orkyo Cloud is operated on a best-effort basis and does not include contractual service-level agreements unless explicitly agreed in writing. Enterprise customers can discuss SLA arrangements by separate agreement.
Is Orkyo an MES, a CMMS, or an ERP?
None of those. Orkyo schedules jobs onto the machines, people, and tools that run them; it does not drive machines, track stock, raise maintenance work orders, or handle purchasing and accounting. See what Orkyo is not for where each boundary sits.
Can you customize Orkyo for my company?
Custom development is not included with standard Orkyo Cloud subscriptions. Custom work may be considered separately if it fits the product direction and capacity is available.
Are feature requests guaranteed?
No. Feature requests are reviewed and prioritized according to product fit, user value, and roadmap alignment. A subscription does not guarantee implementation of a specific feature.
Do you provide onboarding services?
Founding Design Partners receive dedicated onboarding as part of the program. Beyond that, Orkyo is designed to be self-service with documentation and guided product flows; onboarding or implementation services may be offered separately in the future.
How do I report bugs?
Email [email protected] for hosted-service issues. Reproducible product defects can also be reported on GitHub Issues.
What is not included in Orkyo Cloud support?
Orkyo Cloud support does not include phone support, 24/7 support, dedicated account management, consulting, custom development, customer-specific integrations, data migration, or SLA-backed commitments unless separately agreed. See the full support details.
Can I define my own resource types?
Yes, and you have to: nothing is built in. You activate the kinds you run from a catalog of mills, lathes, presses, assembly and test stations, benches, people, tools and forklifts, rename any of them to your own words, or define a kind that is not in the catalog at all. Each type carries its own fields, and every type reaches the schedule, the floorplan, search, import and export the same way. See the features.
What does the AI assistant do — and can it change my schedule?
It reads your plan, explains why a job is in conflict, opens the page it is talking about, and proposes a fix. It cannot change your schedule on its own: nothing is applied until you approve it, and Orkyo then makes the change with your own permissions. It runs on your own Anthropic API key, so your messages and the data it reads go to Anthropic under your own agreement — that is inference, not training. Available on Professional and Enterprise plans. Read the documentation.
Is there a free plan?
Yes. The Free plan includes up to 5 active seats, 1 production site, 15 stations, and 1 GB of storage at no cost. During early access, production workspaces are opened by application rather than by self-service sign-up, and Founding Design Partners receive Orkyo Professional at a €0 licence fee — see the program section below. View all plans.
How do I report a security vulnerability?
Please email [email protected]. Do not open a public GitHub issue for security vulnerabilities. We acknowledge reports within 2 business days.
Founding Design Partner Program
Is this a free trial?
No. The Founding Design Partner Program is a collaborative product-development program. Selected partners receive Orkyo Professional at a €0 licence fee in exchange for active participation and structured feedback. Read about the program.
How long does the program last?
The initial term is 12 months. It can be extended by mutual agreement while the partnership remains valuable to both sides.
Do I have to promote Orkyo?
No. Public promotion is not a requirement. Testimonials, references, case studies and introductions are voluntary and always subject to your approval.
Is everything in Professional included?
The Professional software licence is provided at a €0 licence fee. Custom development, consulting, bespoke integrations, dedicated infrastructure and SLA commitments are separate unless agreed otherwise.
How many Design Partners will you accept?
The Founding Design Partner Program is limited to five organizations.
Can we stop participating?
Yes. Either side can end the Design Partner relationship with 30 days' notice, subject to the Design Partner Agreement signed at the start of the partnership.
What happens after the program?
You can continue using Orkyo under normal commercial terms if both sides wish to continue the relationship.
Prefer to self-host? Orkyo is also available as a self-hosted Community Edition on GitHub, community-supported on a best-effort basis. It does not include commercial support.