Support for Orkyo
Orkyo Cloud includes hosted operations and email support. Here's what to expect.
Orkyo Cloud Support
Every Orkyo Cloud plan is operated as a hosted service. It includes hosting, automatic updates, backups, platform monitoring, security updates, and reasonable email support for product and hosted-platform issues.
Included
- Hosted platform & operations
- Automatic updates
- Backups
- Platform monitoring
- Security updates
- Email support (product + platform)
- Bug reporting
- Product usage questions
Not Included by Default
- Phone support
- 24/7 support
- Dedicated account manager
- Consulting services
- Custom development
- Customer-specific integrations
- Data migration
- SLA unless separately agreed
Support Boundaries
Orkyo is currently operated with focused capacity. To keep the product sustainable, standard support is intentionally limited to product and platform support. Custom work, onboarding, integrations, and enterprise support arrangements require separate agreement.
We aim to respond to general support requests within 2–5 business days. Critical platform issues are treated with highest priority on a best-effort basis. Response targets are not contractual SLAs.
Current platform availability is published at status.orkyo.com — worth a look before reporting an outage, since it will tell you faster than we can.
Contact
Get in touch
For the full legal disclaimer, see our Terms & Support Availability. For frequently asked questions, see the FAQ.