Public Demo
You are welcome to explore this solution. Prior to official go-live, you may use it freely — however, your data may be lost in future updates. No guarantees or liability are given. Use at your own discretion.

Support for Orkyo

Orkyo Cloud includes hosted operations and email support. Here's what to expect.

Orkyo Cloud Support

Every Orkyo Cloud plan is operated as a hosted service. It includes hosting, automatic updates, backups, platform monitoring, security updates, and reasonable email support for product and hosted-platform issues.

Included

  • Hosted platform & operations
  • Automatic updates
  • Backups
  • Platform monitoring
  • Security updates
  • Email support (product + platform)
  • Bug reporting
  • Product usage questions

Not Included by Default

  • Phone support
  • 24/7 support
  • Dedicated account manager
  • Consulting services
  • Custom development
  • Customer-specific integrations
  • Data migration
  • SLA unless separately agreed

Support Boundaries

Orkyo is currently operated with focused capacity. To keep the product sustainable, standard support is intentionally limited to product and platform support. Custom work, onboarding, integrations, and enterprise support arrangements require separate agreement.

General support requests are typically responded to within 2–5 business days. Critical platform issues are treated with highest priority on a best-effort basis. Response targets are not contractual SLAs.

Contact

Get in touch

Support: [email protected]
Security: [email protected]
GitHub: GitHub Issues  /  Discussions
Sales: [email protected]

For the full legal disclaimer, see our Terms & Support Availability. For frequently asked questions, see the FAQ.

Prefer to self-host? Orkyo is also available as a self-hosted Community Edition on GitHub, community-supported on a best-effort basis. It does not include commercial support.